Who we are, the personal data we collect, how and why we collect it
Thank you for visiting Stillness Counselling. (“Stillness Counselling”, “we”, “us”, “our”).
Name: Stillness Counselling, Address: Tadcaster Way, Woodseats. Sheffield. S890RF. Phone Number: 07434558679, Email: hello@stillnesscounselling.com
The website address is https://stillnesscounselling.com.
This website is hosted by Squarespace.
Squarespace collects personal data when you visit this website, including information about your browser, network and device, web pages you visited prior to coming to this website, web pages you view while on this website, and your IP address. Squarespace needs the data to run this website and to protect and improve its platform and services. Squarespace analyses the data in an anonymised form.
Stillness Counselling respects your privacy. When it comes to your personal information, we believe in transparency, not surprises. That’s why we’ve set out here what personal information we collect, what we do with it and your choices and rights.
We currently collect and process the following information -
Personal Identifiers: contacts, and characteristics (for example, name and contact details and customer transactional information).
Technical Identifiers: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: includes information about how you use our website and services.
Direct Interactions: You may give us your identity and contact by filling in forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you
Visit our site
Use our services
Complete personal information forms to register a profile
Participate in any discussion boards or other social media functions on our site
Submit an enquiry
GDPR
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting hello@stillnesscounselling.com or 07434558679
How your personal data is stored
Your information is securely stored in WriteUpp (data processor) a cloud-based medical software (https://www.writeupp.com/). WriteUpp, are ISO27001 accredited, certificate number 275372018.
Therapy-related information is retained for a period of 7 years in line with insurance requirements. All non-essential data is deleted 1 month after therapy ends.
Contact Form Submission
When you submit information to this website via web form, we collect the data requested in the web form in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider so that they can provide website services to us. We also share this information for data porting.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. These functional and required cookies are always used, which allows Squarespace, our hosting platform, to securely serve this website to you. These analytics and performance cookies are used on this website, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Scheduling
When you schedule an appointment by booking on this website, we collect personal information from you to complete the booking. We may collect information like your: name, email address, phone number, details relating to your appointment (for example, who referred you), files you uploaded
We share this information with Squarespace, our scheduling service provider so that they can provide online booking services to us.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
This website collects personal data to power our site analytics, including information about your browser, network, device, and web pages you visited prior to coming to this website. Your IP address, this information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Who we share your data with
Your data will not be shared with any 3rd parties without your expressed consent.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely.